SHIPPING AND RETURNS Julie Ann Turner & Company/CreatorsGuide.com® endeavors to use the most cost-effective and efficient shipping systems to package and ship your products. The shipping cost include the shipping charge, which is calculated based on price of your purchased items (before taxes), and may include a small handling/processing charge (which we endeavor keep to a minimum, and include only as labor and packaging costs warrant). Unless a specific or different shipping timeframe is specified on your Order Page, in general, you should expect to receive your packages within 7-10 days from the date your order is received and confirmed (please note: this may or may not be the same day on which you place your order).  Note: If you have ordered a customized and/or printed course or product, additional shipping time may be required (and we will notify you at order time, should this be the case).  If you have special shipping requirements or need expedited shipping, please note those requests when you place your order, or email us at shipping@creatorsguide.com. We plan to continue to enhance the shipping and shipment tracking capabilities of the site as we grow. RETURNS We seek to meet or exceed your expectaions for every product or service we provide.  All of our products are guaranteed (specific guarantee information for each product or service detailed along with the general product or service information).  If you need to return a product for any reason, please email us first at returns@creatorsguide.com, so that we may respond with appropriate instructions for a simple and hassle-free return.  In your email, please provide as much information as possible about the product or service and the issue. In addition, we always welcome customer feedback - so feel free to email us at support@creatorsguide.com any time, to tell us about your experience with our products, services or web site. Thanks for your business, and we hope to see you again very soon!